Terms that govern orders, payments, delivery, and returns
This Purchase Policy applies to all orders placed with Farsi Food, whether retail (B2C) or wholesale (B2B). By submitting an order enquiry or placing an order with us, you confirm that you have read and agreed to these terms.
Orders are placed via our website contact form, direct email to hello@farsi.food, or through your appointed account manager. All orders are subject to availability and confirmation by Farsi Food. An order is only confirmed once you receive a written order confirmation from us.
Wholesale (B2B) orders are subject to minimum order quantities (MOQs) which vary by product and region. Your account manager or our sales team will confirm applicable MOQs at the time of enquiry. Retail (B2C) orders through authorised stockists are not subject to wholesale MOQs.
All prices quoted are exclusive of applicable taxes and duties unless otherwise stated. Prices are subject to change without notice for future orders. Confirmed order pricing is fixed at the time of written order confirmation. Currency of transaction will be confirmed at the time of quotation.
Payment terms are agreed individually with each buyer and confirmed in writing prior to the first order. Standard terms for new wholesale accounts are payment in full prior to shipment. For established accounts, extended payment terms may be arranged at our discretion.
Order cancellations or amendments must be requested in writing to hello@farsi.food. Cancellations are accepted at no charge prior to production or shipment. Once production has commenced or goods have been dispatched, cancellations may not be accepted, or may be subject to a cancellation fee to cover costs already incurred.
Delivery timelines are estimates only and depend on production schedules, shipping routes, and customs clearance. Farsi Food will not be held liable for delays caused by circumstances outside our control, including but not limited to port congestion, weather events, or customs holds. Title and risk in goods pass to the buyer as agreed in the applicable Incoterms at time of order confirmation.
All Farsi Food products are produced and packaged in compliance with applicable food safety standards. Minimum remaining shelf life at point of delivery is subject to the terms agreed per product category. Any claims relating to product quality must be submitted in writing within 7 days of delivery, accompanied by supporting evidence such as photographs and batch codes.
Due to the perishable nature of our products, returns of food items are not accepted unless the goods are confirmed to be defective, mislabelled, or incorrectly supplied. Where a valid claim is accepted, we will offer replacement goods or a credit note at our discretion. Refunds in cash or to original payment method will be processed within 14 business days of claim approval.
All brand assets, product photography, packaging designs, and marketing materials associated with Farsi Food remain the property of Farsi Food. Authorised stockists and distributors may use approved materials only for the purpose of selling Farsi Food products. Any other use requires prior written consent.
These purchase terms are governed by applicable commercial law in the jurisdiction of the seller entity fulfilling the order, unless otherwise agreed in a separate distribution or supply agreement.
For any questions about this Purchase Policy or your order, please contact us at: hello@farsi.food